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Update by user Mar 27
The person who got the worm in the tp, contacted them and they want her to send the square and they will send her a coupon
Original review posted by user Mar 26
I assume this email is going to customer service. Perhaps if you can't help, you can forward it upward.
A friend, Sherry Kelly, posted a picture on face book showing a worm between the layers of a square of toilet paper. She posted today that she had contacted you and that you wanted her to send the square to you and that you would send her a coupon. I know you are concerned with what she found, but offering a coupon in these days of people hoarding toilet paper? Being a company as big as you are, I would think you might come through
with sending her a carton or case of your product instead of merely a coupon.
If you want to reconsider that, her name is Sherry Kelly, 75425 Wildflower Lane Palm Desert CA 92211. Here is the information about the product she gave you today, March 25: I bought the tp at CVS Indian Wells March 12th. Bar code: 42000 87376.
The number I gave him on the inside of the cardboard roll: 122919 PAL TWL 02 0818. Thank you for your consideration.
Preferred solution: Instead of a coupon, send a case or carton. It's hard finding TP these days and if it was me it happened to, I would not be satisfied with a coupon..