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Not resolved

Update by user Mar 27

The person who got the worm in the tp, contacted them and they want her to send the square and they will send her a coupon

Original review posted by user Mar 26

I assume this email is going to customer service. Perhaps if you can't help, you can forward it upward.

A friend, Sherry Kelly, posted a picture on face book showing a worm between the layers of a square of toilet paper. She posted today that she had contacted you and that you wanted her to send the square to you and that you would send her a coupon. I know you are concerned with what she found, but offering a coupon in these days of people hoarding toilet paper? Being a company as big as you are, I would think you might come through

with sending her a carton or case of your product instead of merely a coupon.

If you want to reconsider that, her name is Sherry Kelly, 75425 Wildflower Lane Palm Desert CA 92211. Here is the information about the product she gave you today, March 25: I bought the tp at CVS Indian Wells March 12th. Bar code: 42000 87376.

The number I gave him on the inside of the cardboard roll: 122919 PAL TWL 02 0818. Thank you for your consideration.

Preferred solution: Instead of a coupon, send a case or carton. It's hard finding TP these days and if it was me it happened to, I would not be satisfied with a coupon..

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